Closing the Loop – Optimized Patient Engagement



Upgrade the Patient Experience

Delivering better patient outcomes through closed loop patient engagement, vCarePathways provides configured care management pathways fully integrated with the EHR and complementary to existing virtual visit solutions. Fill the gaps between live visits with orchestrated empathetic AI powered chatbot engagement, educational content, vitals capture and patient activities. vCarePathways keeps patients engaged in their care plan and gives providers valuable insight for timely interventions and more productive follow up visits throughout the patient’s journey.


Deliver Better Engagement for Better Outcomes

Improve care plan compliance with meaningful engagement that empowers patients to be active participants in their own care

Complementary to In-person and Virtual Visits

Leverage the capabilities you need, without paying for those you don’t. vCarePathways enhances EHR capabilities with workflows that support care continuity and complements existing virtual visit capability. Don’t have a virtual visit solution? Virtual visits can easily be added to the vCarePathways solution.

Drive Productive Followup Visits

Gain evidence based insight into patient compliance and progress against care plan using vCarePathways clinical dashboard.

Standard Features

Configurable Pathways

Assign patients to pathways that have been configured to the health system’s protocol


Increase patient and provider engagement with easy to use secure messaging that includes the ability to share images and documents

Robust Reporting and Analytics

Drive informed decisions and proactively address operational deficiencies with comprehensive telehealth business intelligence that aggregates operational, clinical, and financial data across the organization. Leverage robust clinical dashboards to empower providers to efficiently manage virtual care encounters or patient populations

Single Sign-On

Drive adoption with our integrated single sign-on approach that simplifies user experiences by eliminating extraneous logins while enhancing security by centralizing user management

Empathetic AI Chatbot

Human-like automated patient active engagement and collection of key subjective information

Alerting and Notifications

Reduce no-shows and keep patients and providers engaged with on-time automated configurable emails, SMS notifications and alerts

Informed Consent Management

Automate informed consent process with patient electronic acceptance that can be attached to the patient record in the EHR upon completion

Medical Device Integration

Both real-time remote physical examination tools and asynchronous connected devices for vitals capture of monitored patients

Timed Content Delivery

Deliver educational content and assignments at the right time along the patient journey


Available Use Cases

  • Surgical procedure pathways
  • Chronic disease management pathways
  • Behavioral health management pathways
  • Rehabilitation pathways

Don’t see the use case you're looking for? We can help!

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Telehealth Solutions Tailored For All

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Ready to launch, ViTel Net’s pre-configured virtual care web applications provide lightning fast  time to market. Connect patients and providers with a powerful package of essential virtual care capabilities right away

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Configured workflows for asynchronous patient engagement between live visits. Add complementary support to existing in-person and video visit workflows to expand EHR capabilities for enhanced patient journeys

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Comprehensive, but modular, enterprise virtual care platform with configurable user experiences to support your health system’s unique brand of virtual care  across the entire continuum. Simple, informed and integrated. The way virtual care should be